When dropping off for service and repair, a customer’s initial Intake charge of $60 (or $90 for liquid damaged computers) includes up to 60-minutes total time with a technician between drop-off and pick-up, explained here with the following 5 services:
● One 30-minute appointment when you drop off your computer. This appointment allows for 30-minutes of information gathering for things we will need such as important and relevant passwords, assistance in filling out our Intake Form, and a brief conversation about the Mac Nurse repair process.
● A full diagnosis of each unique computer’s software and hardware.
● A complete, detailed, and itemized cost Estimate of all potential repairs.
● A professional Tune-Up of your computer’s OS + Hard Drive (if your HD is functional). Malware, if present, must be removed prior to HD Tune-Up. Click HERE to learn what’s included in a Tune-Up.
● A complimentary post-service 30-minute consultation, reorientation, and Tech Support session with Mac Nurse when you come to pick up your repaired computer. This post-service reorientation consultation is typically not included nor necessary for customers who have rejected their repair Estimate.
General Rates for 2023/2024:
$50/half-hour for general in-office tech support, repairs, and service.
$60/half-hour for on-location tech support, repairs, and service.
$75/half-hour for premium Real-Time Repair service for special in-office tech support, repairs, and service.
Hourly rates are largely reserved for one-on-one Tech Support and Real-Time Repair. Want to know what the difference is between One-on-One Tech Support and Repair? Click HERE.
Hardware repairs and software upgrades performed at the Mac Nurse office are generally billed according to labor performed + parts installed, and not typically by an hourly rate. An itemized and detailed Estimate is presented to each customer prior to performing any recommended service.
On average, most repairs end up between $100 - $200, and, a major repair and upgrade package could potentially be more than that, depending on your computer’s specific needs. We’ll provide you an Estimate before we begin any work so you know exactly what everything will cost.
Wondering how our customers feel about our rates, successes, and professionalism? See our Testimonials page!
Tech Support at the Mac Nurse office in Stowe or Hardwick: $50/half-hour billed in 30-minute increments.
Over the phone Tech Support: $50/half-hour billed in 30-minute increments at the Mac Nurse office in Stowe or Hardwick.
On Location Tech Support: $60/half-hour (+ parts if necessary) at your home or business (+ travel) billed in 30-minute increments with a 1-hour minimum for on-location appointments in Zone A locations and a 2-hour minimum in Zones B-F (see table below for travel zones and charges).
Premium Real-Time Repair at the Mac Nurse Office: $75/half-hour (+ parts if necessary) at the Mac Nurse office. Real-Time repair is a very special service that bumps your computer right to the front of the line. Technicians will immediately begin working on your computer as soon as your appointment time begins, prioritizing your computer repair over all other computers that are currently awaiting diagnosis and repair service. Although it cannot be 100% unconditionally guaranteed, most Real-Time Repair service sessions result in same-day turnaround time, presuming special-order parts are not required.
Travel charges:
Zone A: Less than 7 miles from Stowe or Hardwick: $0 Free
Zone B : 7-15 miles from Mac Nurse Office: $30
Zone C : 16-30 miles from Mac Nurse Office: $45
Zone D : 30-50 miles from Mac Nurse Office: $60
Zone E : 51-90 miles from Mac Nurse Office: $90
Zone F : 90+ miles from Mac Nurse Office: $120+
Note: For basic hardware repairs that do not require a diagnosis (screen repairs, power adapter purchases, previously discussed/diagnosed battery installations, etc…), neither a diagnostic/Intake charge, nor a 30-minute “post-op” Mac Nurse consultation at the time of pick-up is required. Simply fill in our Mac Nurse Hardware Only Repair Waiver, and consider your Mac on its way to a speedy repair!
If you’d like to learn even more about what some things might cost and what services are available, click HERE.