Mac Nurse is the best! He works on both hardware and software problems with profound knowledge and experience, is a heck of a nice guy, and is very reasonably priced.
Over the past two years he has turned my early 2011 MacBook Pro from a sluggish, malware infested candidate for replacement, into a fast, like-new machine. And I have learned a lot along the way about how to use and care for my computer. Highly recommended!
Brian Swift, July 14, 2018
Mac users… If your machine is acting squirrelly, don't fret! Take it down to Mac Nurse, and get it cleaned up and running the way it was designed to. My beloved 2010 Macbook Pro, (now 6 years old, going on 7), was acting up, so I made an appointment with Mac Nurse, not sure what to expect. Perry took the time to patiently listen to my issues and concerns, informed me of the likely causes and generated an approach to getting my Mac restored to its former glory, while making the whole process fun and interesting. My Macbook Pro is running better than new; lightning fast, junk free, backed up, fully updated with all contacts and settings intact. Does it get any better than that? I highly recommend Mac Nurse! You will go to Mac Nurse......there you will learn from Perry.....the Jedi Master who instructed me.
Dylan Kinsey, June 18, 2016
Great to discover fantastic Apple repair and service right here in Stowe. Mac Nurse has worked on several Macs for me, transferred data to a new Mac, worked on router issues on location at my house and even set up my iPhone to work on wifi, which should have been obvious but I'd never done it. Could not recommend more highly!
Stuart Stevens, June 14, 2018
Mac Nurse knows his way around the Mac like nobody I've ever seen, and his work protocol extends to making sure you are comfortable with the end result and understand the results of his work. Quality personified. Highly recommend.
Annie Tiberio Cameron, November 25, 2016
I have had nothing but positive experiences the several times I've taken my computers to Perry. He's a master diagnostician: He was able to satisfactorily resolve an issue that I had already spent two stressful hours on the phone discussing with three different Apple reps - whereas the Apple folks decided I was at a dead end and I just had to buy a new computer, Perry was able to solve it without the need to have me buy a new computer. I was impressed. And to have him so close by, without having to drive to Burlington, is a gift! Thanks, Perry.
Don Houghton Jr., June 28, 2017
I didn't know how ailing our laptop was until we went to the Mac Nurse for advice. His recommendations and service were exceptional: Direct, comprehensive, and sensitive to our particular needs. What's more, the turnaround time for service was an incredible single overnight 'hospital' stay so that we were back online a mere 24 hours after diagnosis. We are very grateful.
Susan Rhodewalt, July 5, 2018
Mac Nurse came to my house to help with my iMac. He listened to my concerns. Explained what he was doing. Made sure I understood it. Removed lots of malware, tidied up lots of other stuff. Gave me prices of options. Changed my email app from Entourage to Apple Mail, and is now recovering my previous Entourage folders. He's got a great personality and loves dogs! My dog adores him, too.
I would say Perry is the new Mort! (even though she is a cat person).
Lynne von Trapp, Nov 28, 2017
Perry is one of the best reasons to own a Mac in Central/Northern VT. Easy to set up appointments online. Clear and detailed communication every step of the way. He will work with you whether you want to learn how to do your own maintenance or if you just want to drop it off and pick it up fixed.
Peter Young, June 6, 2017
Perry Heller is the definition of service and knowledge! His calm manner, ability to listen, and his clear & understandable explanations and instructions are what I count on for my computer to function as it should. All qualities that keep me coming back to Mac Nurse. He's the best!
Mitzi McInnis, June 17, 2018
A few weeks ago, my Apple Mail suddenly started failing, and some other weird things were happening with my MacBook, so I brought the laptop to Mac Nurse in Stowe. It turned out that, previously having been a PC person, I had done all kinds of things wrong right from the initial setup of the computer.
Mac Nurse (Perry) not only restored my Mac to perfect health, he also gave me a thorough tutoring session. I was pretty amazed how much I didn't know about the laptop I was working with, and I'm not talking about complicated "techie" topics, just regular stuff like:
- Why you should always shut down your computer (Mac or PC) at night, instead of just putting it to sleep
- Why you should always eject and unplug your external hard drive before shutting down the computer
- Why, contrary to what most people will tell you, you do need virus protection on a Mac now, and which one's the best program
- Keyboard shortcuts and "hacks" you may not know about
- How to prevent your Mac from overheating
- and much more
He also gave me a loaner laptop for a few days as he was fixing mine, so I could keep working, which was a true godsend. I have to say, this was probably the best "full service" I've ever gotten from a computer repair shop (including mugs of steaming hot tea for our initial half-hour troubleshooting session and the tutorial after the repair).
I highly recommend Mac Nurse for all your Mac needs even if it's not broken, but you suspect it could be running more optimally, or if you're a newbie to Mac and feel like you don't really know what you're doing.
Shannara Johnson, February 9, 2018
Perry is extremely careful, efficient, and competent. I feel completely confident leaving my computer in his skillful hands. He pays careful attention to what I need from my computer and is great at explaining important information without overwhelming me with tech speak. We're incredibly fortunate to have Perry right here in Hardwick.
Kate Scarlott, January 3, 2017
Mac Nurse returned every phone call the same day. After 15 minutes assessing my decade-old Mac on my first and only visit, we shared the fear that comes from knowing the worst-case possibilities. Then another 5 minutes of investigation and the Mac Nurse (Perry Heller) predicted accurately what ended up being the needed repair time, which, fortunately for me, was completed without interruption while I watched and learned. One-stop shopping made the drive from Eastern Vermont worth it!
It was a pleasure—in these perilous scientific times—engaging an experienced, well-mannered advisor who provided full explanations, including common metaphors for the uncommon phenomena of computer breakdowns.
Jim Wuertele, September 30, 2017
Helen Day Art Center recently worked with Mac Nurse for an issue surrounding a wifi-enabled hard drive. He was fantastic to work with - professional, highly knowledgeable, able to explain details to those of us less tech-savvy, and prompt in response across all communication methods. I highly recommend him, should you find yourself with a challenging Mac-related issue in the future!
Jen Schoeberlein / Helen Day Art Center, July 8, 2018
Yesterday Perry upgraded my OS and incorporated 16 GB of new RAM into my system, and I can't believe the difference in speed and sleekness of operation. I have a late 2011 MacBook Pro, yet with the SSD he added two years ago and his inspection of my files and apps for malware and redundancy, I have a computer I prefer to any new and "tinny" device. I come from a big city, but I save all of my Mac issues for my trips to Vermont. I would not trust anyone else for advice or hardware repair.
Barbara Orlovsky, June 27, 2017
I just enjoyed a third visit to Perry and Trevor (the cutest dog ever!) for a small problem, but one very important to me. I was thrilled to see the wonderful spaces he's created in his office. Not only is he very smart and skilled, he is so kind, patient, and fun with a technologically challenged person like me. As a dedicated Mac user, I can't quite believe how lucky we are to have Mac Nurse keeping our aging (in my case) Macs running great and giving us important tips on how to use them more efficiently. Mac Nurse is everything its official description says--and more. Incredibly "affordable, patient, and friendly, too" And talk about "lightning fast turnaround." I took my old MacBook Pro in to deal with Malware AND get a new hard drive on a Thursday afternoon. It was ready Friday morning! And it's a veritable speed demon now! We are so fortunate to have someone of Perry's skill, integrity and great good humor to help us keep these wonderful Macs running at their best. A thousand thanks, again, Perry.
Ellen Halperin, December 10, 2016
I got everything I needed and plenty more to make it well worth the 1.5 hour roundtrip drive to Hardwick! Perry was helpful, informative, friendly and very clear on what the job entailed. My Macbook needed a new battery on top of the upgrade and rather than charge me to replace the battery, he emailed the link right then and there so I could just click/order and install without any hassle and leave the more involved work to him. I am not interested in spending much time on technology but I need it to work properly and Perry made it all so easy. Next time, he's my first call!
Merin Perretta, May 3, 2017
I seriously had the best experience with Perry! It was so easy to book an appointment to buy a MacBook Pro. When my husband and I booked the appointment, I remember thinking, "Why do we need a whole hour to buy a laptop?" I had no idea what amazing services were being offered in that hour. Perry transferred all my data (documents, pictures, apps, contacts, the works) to my new MacBook Pro and customized my settings to fit my needs perfectly. He was thorough, understanding, and so helpful. I am super impressed! Thank you so much!
Eleanor Lee Kinsey, December 23, 2016
My new MacBook Pro is all set up in my home office/studio and I am breathing a huge sigh of relief at finally having a machine that does everything I require... and quickly! Thanks again, Perry, for listening to my hardware, software, and budgetary concerns.
Abrah Griggs, March 2, 2018
Perry at Mac Nurse is fantastic. I had a 7 year old MacBook Pro crash on me and Perry had it back up and running and humming like a brand new computer within 24 hours. New hard drive, all issues fixed, all data migrated and it was like nothing ever happened except that my computer runs amazingly well.
Matt Schrag, February 14, 2016
For more than ten years our domain email never worked right. We had just about given up. But when we heard about Mac Nurse, we decided to give Perry a try. After 4 hours of work, and lengthy phone calls to our domain server, Perry was able to untangle all of the complicated we,b and get our email accounts to work the way they should. Watching him fly through the files and settings was like watching a wizard in action. It's nice to know we have such a great Mac resource right here in Stowe!
Tom McLinden, January 17, 2018
Thank you for the quick turnaround and expert service. I can’t tell you how much it means to have my MacBook running like a pro again — without having to buy a new one! Your service, expertise, and ability to explain what was going on were all superb!
Michael Colby, June 20, 2017
Last year my Mac Mini crashed and wouldn't start up. Friends of mine in Hardwick recommended I contact Mac Nurse to help me. They were more than right! Perry diagnosed the problems and proposed several solutions including repair-vs-replace costs of various hardware parts and upgraded software. Perry installed a fan application to keep my Mac running cooler, setup a backup system for me, and helped me install a top-of-the line antivirus program. He also instructed me on how to get the best use out of all the aspects of my Mac. We met in his office, at my home, and he provided lots of follow-up tech support via screensharing. I strongly suggest Mac users see the Mac Nurse for all of their Mac needs! Thank you Mac Nurse!
Carol Benson, June 21, 2017
I would completely recommend Mac Nurse to anyone who has trouble with their Mac - or to buy a new (used) one! (I've done both). I've been working with Perry for a long time and he is fair, always takes the time to explain the situation, and has a quick turnaround. I don't think you'll find this kind of service anywhere else!
Heather Davis, November 2, 2016
Ok, this is the place for your old tired Mac - just had a Solid State Drive installed by Perry - great service, great price and super follow-up.
Thanks Mac Nurse!
Bob Malbon, January 11, 2016
Excellent customer service! I had an awesome experience and Perry set me up with my new iMac. He was patient with me, as I am a "senior” low-tech person with impaired vision. I highly recommend the Mac Nurse. He is reasonably priced, very knowledgeable, and a good teacher.
Claire Hancock, June 9, 2017
Perry from Mac Nurse provides world class knowledge and professionalism in our small northern community. He took the time to make sure I understood everything he was doing and why. Thank you Mac Nurse!
Stacey Esteban, July 18, 2017
I highly recommend Mac Nurse for computer repairs. He is extremely informative and clearly values spending time to educate customers. He kept me involved throughout the process and offered many repair and pricing options. Super thankful to have his expertise as a local option!
Jillian Monier, April 6, 2018
Mac Nurse is my “go-to" professional when I need help with my computer... "My Knight in Shining Armor"!! Thank you for all of your help, and at a very reasonable price!! Perry's expertise is well worth the visit to Mac Nurse!
Kathy Montague, August 23, 2017
I turned to Mac Nurse when my MacBook Air started to fail. Perry walked me through everything that was happening with my computer and when we ultimately realized that I'd need a new machine, he helped me understand what the best option was for me. I bought one of the Mac Nurse refurbished MacBook Pros, and I am so happy with it. I got a pretty decked out machine, something I never would have done on my own had I not learned why the limited storage capacity and RAM of my previous computer were causing me so many problems. I would highly recommend Perry to anyone servicing their Mac or looking for a new one.
Katie Taylor, September 18, 2016
I can always count on Perry for any of my MacBook Pro problems, if they come up, which is not often. I got my MacBook Pro refurbed from Perry & it's been great!
Lynette Courtney, November 2, 2016
Perry is the best! Patient, kind, efficient, knowledgeable and an excellent communicator. My Macbook Pro needed his attention and it has returned to me in tip-top shape and I feel as if I have a new computer!!
Sara Pennock, October 19, 2017
Mac Nurse gets the job done! Great customer service and fair rates. Leave your worries behind. He’ll take care of the problems and clue you into things about your device you never would have thought to inquire about. Thank you Mac Nurse.
Jaime Lipka, September 16, 2016
Brilliant service, awesome guy. Highly recommend!
Anne-Marie Keppel, March 17, 2017
I just finished working with Perry. I spilled a full glass of water on my Mac several weeks back. Perry helped me by answering a multitude of questions. He gave me the complete bevy of solutions. He outlined the benefits and drawbacks of each option and helped me decide the best course of action.
Today I met with Perry to pick up my repaired Mac and it's great! He took the time to explain everything in detail, except for the questions he advised me to forget about because they would require too-long, technically obtuse answers, and helped me understand places I should not be trying to go on my computer. I learned so much, and basically have a new computer, and I am so pleased to have met him. Wags and treats to Trevor (doggie!).
Carol Chanania, September 7, 2017
Perry is great. He has saved my computer twice now. Excellent customer service. I sent him an email when my computer wouldn’t turn on. Within a minute he was on the phone with me to figure it out. I would recommend him to anyone!
Heather Perkins, September 7, 2016
My Mac is happy; I am delighted. It was well worth the drive from Enosburg Falls. Thank you Perry.
Laurie Farrington, August 28, 2016
Perry helped get my MacBook Pro back up and running....he is very good at explaining in terms that anyone can understand what is going on with your computer.
Marion Philipsen Seasholtz, August 25, 2016
Mac Nurse could just as well be named "Mac Heaven." This one-man business in Hardwick, VT, is exactly that for us Mac lovers in a rural area. On that rare occasion when your Mac is ailing, Mac Nurse (aka Perry Heller) will welcome you with a prompt appointment and greet you warmly at his office door right on time. I have sought help from Mac Nurse on three occasions: Once for a general refurbishment of my aging MacBook Pro, and twice for viruses. Perry listened respectfully as I described my problem; gave me the diagnosis in non-tech, understandable English; quickly fixed it, all the while offering ways to make my use of this wonderful machine more interesting and efficient. By the way, at the same time, he will also sync any other devices you may have with you. And all of this is offered at a very affordable price. You can be sure that when my hard drive dies--as it inevitably will--I'll be heading to Hardwick to buy a refurbished computer from Mac Nurse.
Ellen Halperin, August 1, 2016
I bought a used (but practically new) laptop from Perry a couple weeks ago and could not be more pleased. He got me all set up, migrated my data and sent me on my way, all in under an hour. Highly recommend!
Marisa Neyenhuis, September 12, 2017
Perry, The Mac Nurse, fixed our computer with lightning precision!! Reliable, extremely knowledgeable, highly professional - and very personable -- You won't find a more competent, reasonable tech support for your Mac product than THIS Mac Nurse!!!!
Kim Lee, September 2, 2016
Working with Perry at Mac Nurse was the best computer buying experience I've ever had! He set me up with a refurbished MacBook Pro for use at work and I couldn't be happier. We had an initial appointment where I was able to check out his available computers and discuss my needs. He helped me pick the perfect one and did some updates that allowed me to better run my large graphics programs. At our second appointment he set everything up for me including my email, contacts, and photos, internet preferences, and dashboard to name a few. I left with an amazing customized computer that works perfectly for me, all for under $1000 with a 1yr warranty (what a deal! I would have easily spent $2K+ on a new system). I've been working on it for about three weeks now and it allows me to get my work done much more efficiently than my old system. I'd highly recommend Mac Nurse to anyone looking for a new or used computer or those in need of a repair. Great service, great computers, and great prices!
Anna Bromley, April 4, 2016
Anyone who brings their computer issues to MacNurse is in for a treat. My old MacBook Pro kept running out of memory when I watched videos on YouTube or Facebook. And the screen kept going green. And various programs crashed at odd moments. Perry Heller aka MacNurse is stellar. The initial consultation was like talking to a doctor or a therapist (NOT in the pejorative sense!) So was the final consultation. He diagnosed all the problems I knew about -- and then some. A wide range of problems I had no notion of were making my computer very sluggish. He is thorough, professional, and compassionate about your odd computer habits. He promptly fixed absolutely everything (a long list) and I now have an upgraded, spiffy Mac -- basically fully refurbished, good as new, running on the latest OS, El Capitan. (And his dog Trevor is a sweetheart.)
Tomas Kalmar, March 4, 2016
This is my second experience upgrading my Mac Mini with Perry. (I've not had to ever buy a new and much more expensive computer!) He has worked with me to make my computer compatible with me and with the latest technology (as well as keep compatible with some older peripherals). It was important to me to be able to give my complete trust to the person who would do this work knowing that I had some special needs to meet and with whom I could trust all my info (and have it come back even better than before!) I also have grown to appreciate Perry himself as well as professional, knowledgeable, friendly, and kind. I never think Hardwick is too far to go and Perry is also willing to coach me over the phone any time. Thanks, Perry!
Bernadette Rose, August 29, 2017
MacNurse is super reliable, informative and articulate, local and accessible. The two laptops I bought are workhorses I can rely on.
Brett Stanciu, March 10, 2016
Perry is patient and considerate and has improved the function of our MacBooks considerably.
Sienna Flanders, January 27, 2016
I needed help synch-ing my devices and Perry made it happen. I feel more at ease and confident now. Perry is a great resource and I look forward to a continued relationship that improves my knowledge and skills.
Jeanne Desrochers, August 29, 2017
We needed some help cleaning up our network connection for our guests at the Craftsbury Farmhouse (craftsburyfarmhouse.com), and getting the strongest wifi signal we could throughout both our home, and the rental home. Perry runs his tests, diagnoses the issues, and calmly goes about doing his magic. On the first visit, he reconfigured our wifi extender, eliminated unneeded networks, and ran Time Machine to backup our data, and move our photos and videos to an external hard drive. On his second visit, Perry moved our photos and videos from my iPad to our MacBook Pro, then from the MacBook Pro to the external hard drive. This cost-conscious move created much more storage on both the iPad and the MacBook Pro, and both run extremely well now. Perry has no agenda. You explain what you want, and he works to meet your needs. He explains everything in layman’s terms, offers options, and allows you to decide how you would like to proceed. His suggestion to call our internet service provider, FairPoint, to see if we could increase our Internet speed led to a significant jump in our megabits/sec. Overall, Mac Nurse increased the health of our devices, and Perry educated me about many things that I had little knowledge about.
Tom Sedore, January 15, 2016
Don't have use Facebook or Front Porch Forum? No worries. If you'd like to let Mac Nurse know how you feel about your experience, simply contact Mac Nurse directly and we'll post your review for you right here on our Testimonials page. Thank you!