Mac Nurse is proud to offer our PREMIUM REAL-TIME REPAIR SERVICE. When you schedule in a Real-Time Repair with Mac Nurse, your concerns and needs are prioritized for immediate attention and resolution. On any given workday, we typically already have 7-10 computers in our cue for diagnosis and repair. These compuers are addressed in the order in which they are received. With Premium Real-Time Repair Service, your device, in essence, is bumped to the front of the line, and given priority attention.
An expert technician will work with you and your devices, without the need to leave them for one or more days of evaluation, diagnosis, and completion of repairs. Your devices are diagnosed and repaired in real-time when they are delivered (by special appointment only) to one of our offices in Stowe or Hardwick. All possible repairs are implemented as needed, and always in the timeliest fashion. Time/Labor is billed at $75/half-hour block + parts (when replacement parts are necessary). This premium service is reserved for customers under special and unique circumstances where immediate attention of one’s devices is needed or requested. While our average turnaround time for our standard services is typically 3-5 business days, Real-Time Repair is typically accomplished in one day.
Thank you for understanding that it is not always possible to unconditionally guarantee that your devices will be successfully repaired on the same day that they are delivered to Mac Nurse. If special-order parts need ordering, or if Logic Board repair or Logic Board replacement services are needed, then these repairs may have to wait for special-order parts to arrive via specially expedited Fedex or UPS delivery.
Real-Time Repair services can be easily scheduled by speaking directly with Mac Nurse at 802-472-1727. This special type of service cannot be scheduled independently using our online booking calendar. Thank you for calling Mac Nurse at 802-472-1727 to book your appointment for Mac Nurse Real-Time Repair Premium service!
Premium Real-Time Malware and Virus Removal and Backup services:
Real-Time Malware Remediation Service: $295.00: Includes same-day drop-off and pickup of computer with all Malware/Virus concerns fully addressed and professionally removed.
Real-Time Malware Remediation Service + Backup: $395.00 + Backup: Includes same-day drop-off and pickup of computer with all Malware/Virus concerns fully addressed and professionally removed. This service also includes backing up your computer onto either a customer provided External Hard Drive (+$50), a Mac Nurse provided 1TB, 2TB, or 4TB External Hard Drive (+$120/$150/$180), or backup onto the Mac Nurse server (stored for 30-days) (+$50). Cost of Backup will be dependent on type of Backup preferred by customer.