When you need to have your Mac repaired directly by Apple, we are here to provide Mac Nurse Premium WHITE GLOVE service for you. Here’s what’s included:

• There’s no need to jump through bureaucratic hoops that typically take more time and energy than most people have the patience for. Mac Nurse will advocate for you, and act as your professional proxy for managing the completed repair of your computer with Apple, regardless of its AppleCare Warranty status. Mac Nurse will arrange a next-day FedEx pickup of your computer (Label, box, insurance, packing and shipping are all free). We carefully track and monitor your computer’s repair progress, manage all charges and/or payment deductibles with Apple, receive your device back from Apple in the absolutely fastest turnaround time possible, communicate with you throughout every step of the diagnostic and repair process, and let you know when it arrives back from Apple and is ready for pickup at our local office here in Hardwick. We take care of everything for you!

• Your computer may also have other issues that are not covered under your AppleCare Warranty and may not even be addressed by Apple. For example: Malware, Viruses, malicious Applications, your OS may be out of date and need upgrading, your computer’s battery might be exhausted or swollen and need replacing, there might be liquid damage inside your computer, and much much more. Having your computer fully evaluated and serviced prior to shipping to Apple can ensure that even after Apple performs all of their repairs, that your device will be happy and healthy in a more complete and holistic manner, from today and into the future.

• Backing up your computer.: Sometimes customers receive their computer back from Apple, repaired, but blank, with all of their Data having been erased. Dropping off your computer with Mac Nurse, before it’s shipped off to Apple, can help mitigate the potential for the catastrophic loss of your Data. Mac Nurse can help ensure that all of your data (Photos, Videos, Documents, Downloads, Music, Contacts, Calendars, Notes, etc) are properly backed up and saved to either a cloud-based location, or to a physical external Hard Drive before your computer goes “under the knife” at an Apple service facility. Should you Data need to be recovered back onto your computer after Apple repairs your computer, Mac Nurse can provide this service, too!

$99 Mac Nurse Premium WHITE GLOVE services include:

1. One 30-minute appointment when you drop off your computer. This appointment allows for 30-minutes of information gathering for things we’ll need like your Apple ID and login passwords, assistance in filling out the Mac Nurse Intake Form, and a brief conversation about how our comprehensive repair process works to your benefit.

2. A full diagnosis of each unique computer’s software and hardware.

3. An itemized Diagnostic report and Estimate for necessary and/or recommended repairs and upgrades.

4. A professional Tune-Up of your computer’s OS + Hard Drive (presuming your computer’s intertnal Hard Drive is functional).

5. Overnight expedited FedEx shipping to the nearest Apple, Inc. repair center.

6. Precise, clear, and personalized communication with each and every customer, with information presented in an understandable manner, as your device goes through the official repair process.

7. One 30-minute “post-op” consultation and tech-support session with Mac Nurse when you come to pickup your beautifully repaired computer.

Did you know that Mac Nurse now rents laptops, too?! Woohoo! Learn more by clicking the following link: https://www.vtmacnurse.com/rentals

Would you like to take advantage of Mac Nurse’s Premium WHITE GLOVE service? Click the CONTACT US link below to get started!