On average, most major repairs end up being between $150-$300. Hardware and software repairs are billed by the labor performed and parts installed, and not by an hourly rate. Prior to any major work being performed on your computer, a written estimate will be provided to you.
Rates for One-on-One Consultations and Tech Support:
At the Mac Nurse Office: $75/hour for one-on-one Mac Nurse Tech Support at the Mac Nurse office in Stowe or Hardwick, billed in 30-minute increments
Over the Phone Tech-Support: $75/hour for one-on-one Mac Nurse Tech Support via phone and/or screenshare, billed in 30-minute increments
On-Location: $90/hour for one-on-one Mac Nurse Tech Support at your home or business, billed in 30-minute increments (+ Travel)
Less than 10 miles from Mac Nurse Office: FREE
Zone A : 10-15 mi. from Mac Nurse Office: $30
Zone B : 15-30 mi. from Mac Nurse Office: $45
Zone C : 30-50 mi. from Mac Nurse Office: $60
Zone D : 60-90 mi. from Mac Nurse Office: $90
Zone E : 90+ mi. from Mac Nurse Office: $120+
A customer’s initial Intake fee of $40 includes the following five services:
● A full diagnosis of each unique computer’s software and hardware.
● An itemized Diagnostic Report and follow-up Estimate for repairs.
● A professional Tune-Up of your computer’s OS + Hard Drive (if your HD is functional). Malware, if present, must be removed prior to HD Tune-Up.
● One free 30-minute appointment when you drop off your computer. This appointment allows for 30-minutes of information gathering for things we will need such as your passwords, assistance in filling out the Mac Nurse Intake Form, and a brief conversation about the Mac Nurse repair process.
● One free 30-minute “post-op” consultation with Mac Nurse when you pickup your computer.
Note: For basic hardware repairs (screen repairs, power adapter purchases, battery installations, RAM upgrades, etc…), neither a diagnostic/intake fee, nor a 30-minute “post-op” Mac Nurse consultation at the time of pick-up is required.
If you would like to learn even more about what things costs and what services are available, click HERE.