$75/hour for one-on-one Mac Nurse Tech Support at the Mac Nurse office in Stowe or Hardwick billed in 30-minute increments
$75/hour for one-on-one Mac Nurse Tech Support via phone and/or screenshare billed in 15-minute increments
$90/hour for one-on-one Mac Nurse Tech Support at your home or business billed in 30-minute increments + Travel
Less than 10 miles from Mac Nurse Office: $0
Zone A : 10-15 mi. from Mac Nurse Office: $30
Zone B : 15-30 mi. from Mac Nurse Office: $45
Zone C : 30-50 mi. from Mac Nurse Office: $60
Zone D : 60-90 mi. from Mac Nurse Office: $90
Zone E : 90+ mi. from Mac Nurse Office: $120+
Most hardware and software repairs are billed by the job, and do not use hourly rates. An Estimate can be easily provided to you prior to any major work being performed on your computer.
A standard $75 Diagnostic Fee is usually submitted along with each computer dropped off and left with Mac Nurse for service. This Diagnostic Fee (when applicable) is a fee to provide you with a FULL diagnosis of each unique computer’s software and hardware, a written and itemized Estimate for repairs, and a professional Tune-Up of your computer’s OS + Hard Drive (if your HD is functional). You will also receive one complimentary 30-minute appointment to drop off your computer. This appointment allows for 30-minutes of information gathering for information we will need such as: your device's password(s) or passcode(s), your Apple ID and Apple ID password, your pertinent email addresses and their passwords, a brief conversation about the Mac Nurse repair process, and the filling out of the Mac Nurse Intake and Agreement form. In addition, you will also receive one complimentary 30-minute “post-op” professional consultation with Mac Nurse when you pick up your computer. (This post-op 30-minute session is voluntary, complimentary, non-transferrable, and is valid only at the time of pickup if you find it desirable or helpful). This post-op 30-minute session is designed to re-orient you to your repaired computer, as well as provide 30-minutes of free one-on-one Tech-Support with Mac Nurse. It should be understood that time spent together beyond these (2) included and complimentary 30-minute sessions is considered billable consulting time. For basic hardware repairs (Screen Repairs, Battery Installations, RAM Installations, etc…), neither the $60 Diagnostic Fee, nor the 30-minute drop-off session, or 30-minute post-op Mac Nurse consultation at the time of pick up is required.
If you would like to learn even more about what things costs and what services are available, click HERE.