Mac Nurse offers at-home and at-your-workplace Consultation, Tech-Support, Service, and Repairs. This service costs $90/hour + travel charges (Zones A, B, C, D, E, or F) + any parts sold and installed. There is a 2-hour minimum for locations in zones B-F. There is a 1-hour minimum for zone A. Most repairs can be performed on-location. For repairs that are determined not repairable on-location, Mac Nurse can either take the device(s) back to the Mac Nurse office for professional repair and installation, or the customer may schedule a future date and time to drop-off the device(s). In situations where it is determined that a device is not repairable on-location, it is understood that compensation to Mac Nurse, based on the fee structure aforementioned, will still be applicable. Further repairs, installations, support and consultation that takes place at the Mac Nurse office will either be added to your existing Invoice, or a separate Invoice will be generated.
Mac Nurse will need your computer’s Master/Admin/User Account Password(s) in order to perform repairs. The majority of repairs on most systems will also require Mac Nurse to have your Apple® ID and Password. If you do not know this information in advance, Mac Nurse can assist you in acquiring this information during our consulting time together.
If you are able to, please close all Applications and save and close all open documents prior to Mac Nurse’s arrival to your home or business. When Mac Nurse begins to evaluate, diagnose, and service your device(s), all Applications, tabs, and documents left open will be closed. Additionally, your computer’s trash will be emptied.
Upgrades to your Apple® Computer’s Operating System (O.S.), a clean installation of an O.S. on your computer, or installation of a new Hard Drive may result in 3rd party software functionality issues including but not limited to: Adobe Creative Suite, MS Office Suite, QuickBooks, games, and printer/scanner drivers. In particular, MS Office will almost always require re-authorization with your original Purchase Product Key or Office 365 Login information after a new Hard Drive is installed. Mac Nurse does not guarantee any 3rd party software on your computer to be compatible with any current, future, or previous O.S. It is the customer’s responsibility to research which software, hardware, and peripherals (printers, scanners, etc.) may or may not function with your computer after upgrades are completed. If any problems with 3rd party software or hardware do arise, it is the customer’s responsibility to obtain technical support from the manufacturer of the products in question. Ideally, you will have ready all peripherals such as printers, scanners, relevant software Serial Numbers, Subscription or Login Information, and/or Microsoft Purchase Product Keys when Mac Nurse arrives so that Mac Nurse can test for compatibility issues, re-sign you back into your subscription based services, and download all necessary drivers to successfully run all of your peripherals and 3rd party software applications.
All services performed by Mac Nurse shall be guaranteed and warrantied for 1-Year. Mac Nurse is not an Apple® Authorized service technician. Technical support rendered by Mac Nurse may void manufacturers’ warranties for your computer system, including AppleCare® Extended Warranty.
All outstanding balances due shall be remitted to Mac Nurse upon the completion of the work performed. Cancelling or rescheduling within 24-hours of a scheduled meeting, or failure to be present at your location at a scheduled meeting date and time will result in a $30 cancellation charge (+ any applicable travel charges). Repairs left with Mac Nurse at the Mac Nurse office must be picked up within 30 days of either initial equipment drop-off or 30 days of final work completion. Should the customer opt to not pick up his/her computer(s), device(s) and/or accessories, the customer’s equipment may be repossessed, disposed of, or resold by Mac Nurse after these 30 days have passed. Mac Nurse is proud to offer one of the most affordable hourly rates and the fastest turnaround times for professional Apple® support available in the state of Vermont. Honoring this agreement will help keep this valuable resource available for all who desire local, affordable, reliable, and professional Apple® support and service.