COMPUTER SUPPORT + SERVICE AGREEMENT

Mac Nurse offers professional Consultation, Tech-Support, Service, and Repairs at the Mac Nurse Office or via screenshare or phone support. This service costs $50/half-hour via phone/screenshare and at our Stowe or Hardwick offices, and $60/half-hour on-location at your home or business (+ travel costs, any applicable repair charges, or parts sold and installed). Sometimes, in the real-time evaluation of a customer’s device’s situation, it is determined that a device’s software needs to be upgraded or a device’s hardware needs to be repaired or replaced in order to achieve the goals that are being sought. Sometimes the device(s) in question can be upgraded or repaired immediately, and sometimes the device(s) will need to be left with Mac Nurse for special services, repairs, and upgrades. The customer may schedule a future date and time to pick-up their device(s) after repairs and upgrades have been completed, and then continue the consultation where it was left off during the previous meeting. Further repairs, installations, support and consultation that take place at the Mac Nurse office will either be added to a customer’s existing Invoice, or a separate Invoice will be generated.

If you are able to, please close all Applications and save and close all open documents prior to your meeting with Mac Nurse. When Mac Nurse begins to evaluate, diagnose, and service your device(s), all Applications, tabs, and documents left open will need to be closed. Your computer’s Trash will also be emptied.

Mac Nurse will need your computer’s Master/Admin/User account password(s) in order to perform repairs. The majority of repairs on most systems will also require knowing and accessing your Apple® ID and Apple ID Password. If you do not know this information in advance, Mac Nurse can assist you in acquiring this information during our consulting time together.

Upgrades to your Apple® Computer’s Operating System (OS), a clean installation of an OS on your computer, or installation of a new Hard Drive may result in erasure or non-transference of a customer’s history of saved and stored login passwords contained within browsers and/or keychain managers. Mac Nurse cannot guarantee successful migration of any/all previously saved login credentials, and it is ultimately each customer’s responsibility to maintain an accurate record of all of their important usernames and passwords in a manner deemed redundant of any credentials stored within the confines of a computer’s OS. Upgrades may also affect a computer’s 3rd party software functionality and may result in compatibility issues including but not limited to: Adobe Creative Suite, Microsoft Office Suite, QuickBooks, Quicken, games, and printer/scanner drivers. Microsoft Office will almost always require re-authorization with your original Microsoft Office login information after major upgrades are performed. Mac Nurse does not guarantee any 3rd party software on your computer to be compatible with any current, future, or previous OS. Ideally, you will drop off peripherals such as printers, scanners, subscription or login Information, and/or Microsoft login credentials along with your computer during upgrades and repairs.

All services performed by Mac Nurse shall be guaranteed and warrantied for 1-Year.

Repairs left with Mac Nurse at the Mac Nurse office must be picked up within 30 days of either initial equipment drop-off or 30 days of final work completion. Should the customer opt to not pick up his/her computer(s), device(s) and/or accessories, the customer’s equipment may be repossessed, disposed of, or resold by Mac Nurse after these 30 days have passed.

Mac Nurse is proud to offer one of the most affordable hourly rates and the fastest turnaround times for professional Apple® support available in the state of Vermont. Honoring this agreement will help keep this valuable resource available for all who desire local, affordable, reliable, and professional Apple® support and service. Signing below signifies that you have fully read, understand, and agree with these outlined terms.