2010 / 2011 / 2012 A1286 15-inch and A1297 17-inch MacBook Pro Repair Informational Form

Important variables to consider when repairing/upgrading/maintaining a 2010/2011/2012 15-inch MacBook Pro (aka Model# A1286) and/or a 17-inch MacBook Pro (aka Model# A1297):

1. Apple has had (in the past) a small handful of Extended Warranty Programs offered on 2010/2011/2012 15-inch and 17-inch MacBook Pro models because of known manufacturing defects within their Logic Boards. Specifically, prematurely failing GPUs (Graphics Processing Units). Apple was replacing (for free) Logic Boards on these models through their Extended Warranty Program that was active through Dec. 31, 2016. Ironically (and sadly) the Logic Boards Apple was installing into customers’ computers were also faulty and were prone to prematurely failing GPUs and Logic Boards.

2. If your computer is 10+ years old already, but it has not experienced any Logic Board issues (yet), then your computer has been very lucky, and may actually never experience any problems with its Logic Board. Nonetheless, your computer may still experience a Logic Board / GPU failure in the future, most notably, especially after Hard Drive replacements or Operating System upgrades. Because of this, Mac Nurse does not always strongly recommend performing some of the more expensive repairs and upgrades on these 2010/2011/2012 model Macs, especially on 2011 model Macs which are the most likely to experience these issues.

3. If your computer is 10+ years old already, and has experienced Logic Board issues, but Apple replaced your Logic Board under their Extended Warranty Program prior to Dec. 31, 2016, then there is a better (but not 100%) chance that your Logic Board will not suffer after upgrades and repairs are performed.

4. Should a customer opt to engage in upgrades/repairs/maintenance on their 2010/2011/2012 15-inch or 17-inch MacBook Pro, it should be understood that repairs of this nature are of a somewhat significantly higher risk than most other Apple computer repairs. Thank you for keeping in mind that these problems are most likely to affect the 2011 model Macs, but can also, in rare circumstances, affect 2010 and 2012 models.

Signing and dating this form indicates that you have read and understood the variables involved with performing repairs and upgrades to your 2010/2011/2012 15-inch or 17-inch MacBook Pro.

How do you prefer to proceed?

I understand the inherently higher risks involved with having services performed on my 2010/2011/2012 15-inch or 17-inch MacBook Pro and will not hold Mac Nurse accountable for any future Logic Board or other non-related problems I may encounter with my computer after the work I am requesting is completed.

Okeedokee. Thank you for making this information clear and available. After reading this form, I think it would be best for me to consider other options like maybe a different computer altogether, or perhaps a more nuanced discussion with Mac Nurse should be had so that my near-term and long-term needs can be met more fully and professionally.

Truth is, is that I don’t what any of this techno mumbo-jumbo stuff means, so I’d love to connect with Mac Nurse on the phone in the next day or two so we can talk about what’s best to do or to not do. Please call me at the number I’m providing on this form.

Other: Let's talk! Call me soon so we can figure this all out.

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